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This Local Info page will hopefully be a useful and ever evolving resource for residents of Cleveland Square and Gardens. If you would like to see something added send your suggestion to us at 



Our area, Lancaster Gate Ward, has a dedicated police team. In common with all neighbourhood police units in London, this team goes by the title of an SNT, or Safer Neighbourhood Team. We have four officers and at any one time, two members of the team will be on duty:

Police Sergeant Sam Wilkinson

Police Constable Zach Ali

Police Constable Hermen Sealy

PCSO Mahmood Khush


You can contact your local SNT by email: & 

or tweet @MPSLancasterGte & @MPSBayswater 


Local contact details should not be used for any communication that might require an emergency response. Nor should an individual officer’s email addresses be used because that officer may not be on duty for several days

SNTs are NOT 24-hour response teams. If there is an emergency with someone or someone or  something is in imminent danger the number to ring is 999, or the new internationally agreed emergency number 112.


In the case of domestic abuse where you fear being overheard talking to the police control on 999 or 112, when the operator asks “which service?” press 55 on your keypad and the operator will conduct the call in a way that you don’t have to speak.


To report a recent crime to the Met Police: Report a crime or call 111 or tweet @MetCC

To report a crime anonymously via the charity Crimestoppers or call 0800 555 111

To Report a Scam or Fraud: ActionFraud or call: 0300 123 2040 Tweet: @actionfrauduk


Some people still prefer to speak to a member of staff at a ‘front counter’ or reception desk at a police station. Unfortunately, due to cutbacks in funding, we don’t have a neighbourhood station. Therefore, the options are:

Kensington Police Station - Open 24/7

72-74 Earls Court Road, W8 6EQ 

Hammersmith Police Station - Open 24/7

226 Shepherd’s Bush Road, W6 7AT

Charing Cross Police Station - Open 24/7

Agar St, WC2N 4JP

Kentish Town Police Station Open 24/7

10-12A Holmes Road, NW5 3AE

Or find a Police station using this link:


For anyone interested, the Metropolitan Police produces monthly crime figures for each area. In our area these maps show a surprising consistency of crime hot spots, encompassing everything from antisocial behaviour up to violent crimes. The hot spots tend to occur where groups of people regularly gather to engage in activities such as drug dealing and drug taking, or at locations giving opportunities for pickpocketing, as at train and underground stations. For statistics and maps for all of

For statistics in Lancaster Gate

For statistics in Bayswater Ward:



There are many Help lines, covering all sorts of issues. The idea of the help line has flourished since BBC presenter Ester Rantzen had the idea of setting up Childline in 1986. The charity, which runs a variety of services for children including a telephone helpline is still running today, under the auspices of the NSPCC.


To report domestic abuse online visit or dial 101. In an emergency dial 999.


To Request information under Clare's Law: Domestic Violence Disclosure Scheme (DVDS) application: Clare's Law


Victims and third parties can report domestic abuse to a number of agencies and support services:

24/7 National Domestic Abuse Helpline, Offers support to victims and people affected by domestic abuse /  0808 2000 247

National Stalking Helpline is run by the Suzy Lamplugh Trust, who also run the London Stalking Support Service  /  0808 802 0300 

Respect Phone-line, provides confidential advice and support to help perpetrators stop being violent and abusive / 0808 802 4040

Respect Mens Advice Line, is a confidential helpline for male victims of domestic violence and those supporting them / 0808 801 0327 

Karma Nirvana, supporting victims of honour based abuse and forced marriage / 0800 5999 247 

Hour Glass, challenging the abuse of older people in all its forms  /  0808 808 8141 

Galop, LGBT+ Domestic Abuse Helpline / 0800 999 5428 

Childline, If you’re a child or young person and domestic abuse is happening in your home or relationship / 0800 1111 

Streetlink, If you are concerned about someone sleeping rough / 0300 500 0914, the national rough sleeper referral service, or download the StreetLink app on iOS or on Android. They will send volunteer outreach workers to engage with the individuals, in an attempt to get them into a shelter or hostel.

Local Government



Our Member of Parliament: Westminster North

Karen Buck - 07514 132 039

Our Local Councillors: City of Westminster / Lancaster Gate Ward

Councillor Ellie Ormsby  -

Councillor Laila Dupay   -

Councillor Ryan Jude  -


City Hall Main Switchboard: 020 7641 6000

Westminster City Inspectors: 020 7641 2000

Environment and Noise Hotline: 020 7641 2000

Graffiti and Flyposting Removal: 020 7641 2000

TfL Highway problems: 0343 222 1234

Paddington Library: 020 7641 1300

Parking Hotline: 020 7823 4567

Highways Defects and Lighting: 020 7641 2000

Congestion Charge: (TfL) 0845 900 1234


Westminster City Council have an online Report It page where you can tell them about a multitude of street problem such as fly tipping, street cleaning, noise nuisances, pot holes, street works, etc. A number of residents have commented that it seems to be a reasonably effective way getting the council to act, especially if there are multiple reports of the same problem. And if the council doesn’t act there is a record of them not doing so. To that end we encourage you all to Report It when you see any kind of street problem.



SEBRA is our local amenity society which was formed in 1970 and works to protect the special character of our area. A non-profit, non party-political, voluntary organisation, we represent more than 1,000 people. SEBRA is consulted by Westminster Council on both major developments and all Council activities which affect the daily lives of residents.

Membership is a bargain at £10 and gives you access to advice on council matters and the regular newsletter, which is the only way to really find out what is happening in the local area. Contact John Zamit at SEBRA for information and a free copy of the last newsletter: or mobile 0743 825 8201 - 

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